Customer Service Help Desk

<ORDERING ONLINE>

1. Do all of your products come in a pair/set?

2. What if I want to purchase only one piece of a product that’s offered as a set?

3. How do I choose my size?

4. How long will it take to process my order?

5. It has been a while since I placed my order. Why is my order status still pending?

6. Can I cancel or make adjustments to my order?

<PAYMENT>

1. What type of payments do you accept?

2. I cancelled my order, but money was withdrawn from my account. What should I do?

3. How long does it usually take for me to get my refund?

<SHIPPING POLICY>

1. How long does it take to deliver all US shipments?

2. What is your policy on the Express Shipping Service option?

3. What is the cut off time for Express Shipping orders?

4. Do you ship to Hawaii, Alaska, Puerto Rico, Guam, and Virgin Islands?

5. Do you ship to countries outside of the US? How long does it take to deliver?

6. Do you ship to military base addresses such as APO/FPO/DPO?

7. Where do I get information about your shipping rates?

<ORDER TRACKING>

1. How can I track my order?

2. I cannot track my order with the tracking number provided.

3. The tracking record shows that my order was delivered, but I never received it. What should I do?

<RETURNS & EXCHANGES>

1. What is your return and exchange policy?

2. How do I return or exchange an item?

3. I received a damaged / wrong item. What do I do?

4. Where do I send my returns to?

5. I sent my return. What now?

6. Can I return your item that I purchased through other marketplace like Amazon or eBay?

7. Can I return or exchange a custom order?